Managed IT Services

EPIC

Buchertech has 3 requirements when hiring technical staff:

The person must have the technical skills to do the job.
The person must have good communication skills.
The person must be someone you would enjoy introducing to your family!

They must be able to provide EPIC service which includes:

Empathize with the clients’ situation
Problem solve to resolve the issue
Identify any other issues involving the system
Communicate the resolution with the client

EPIC IT management, not just reactive fixes!

Most businesses don’t think about IT until something goes wrong. A server goes down, email stops working, or a security alert pops up and suddenly technology is the only thing anyone can focus on. That reactive cycle is stressful, expensive, and avoidable.

Managed IT services from Buchertech give you a team that’s watching your systems before problems happen. We document your entire environment, monitor performance, apply updates, and address issues early. Every request goes through our ticketing system so nothing falls through the cracks and you know we are aware of your request. The result? Fewer emergencies, less downtime, predictable costs, and the confidence that comes from knowing someone’s got your back.

What's Included in Managed IT

Complete Asset Tracking

We document every piece of IT equipment you have regarding its age, specifications & maintenance history. This helps us plan replacements before failures happen and keep your environment organized.

Continuous Monitoring

Your systems are watched around the clock so issues can be caught and addressed before they impact your team.

Ongoing Maintenance & Security

Updates, patches, and security tasks are handled consistently so your systems stay current, stable, and protected.

Which Plan Fits Your Business?

We offer two managed IT plans so you can choose the level of support that matches your needs.

Proactive Care

Ongoing monitoring, EDR, Windows patching, third party patching, and device encryption for a fixed monthly fee. Ideal for businesses that want to prevent problems and keep systems running smoothly without a full-service commitment.

Complete Care

Everything in Proactive Care, plus full system management, priority response times, virtual CIO support for strategic planning, and discounted project services. Designed for businesses that want a complete IT department without hiring one. Not sure which is right? We’ll help you decide based on your size, your systems, and your budget. There’s no pressure to pick the bigger plan.

BucherTech Complete Care: A complete IT support plan designed to keep your systems reliable, your users productive, and your costs predictable.

A true partner approach—clear recommendations, transparent options, and advocacy for the right solution.
Scheduled monthly maintenance to reduce issues before they impact the business.
24/7 monitoring and alerting to catch problems early and reduce downtime.
Responsive help desk support for day-to-day issues and user requests.
vCIO guidance, including periodic reviews and recommendations to reduce risk and align IT with your goals.
Priority response to keep your team moving when support is needed.

One predictable monthly fee covers maintenance and support (excluding new projects), helping you reduce surprises and budget with confidence.

As your environment evolves—new users, new devices, new priorities—we’ll adjust the plan with you, so your IT spend stays aligned to what the business needs.

You shouldn’t be locked into a multi-year contract to get great IT support. BucherTech Complete Care is offered on a one-year agreement, giving you confidence in the relationship—and the flexibility to reassess as your needs change.

With BucherTech Complete Care, you get monitoring, maintenance, and priority support—backed by a dedicated team that helps you make informed decisions. We come to your side of the table to advocate for practical, cost-effective solutions and keep your network running at its best.

Tired of Putting Out IT Fires?

Let’s talk about what proactive IT support could look like for your business. We’ll review your current setup and show you what a managed approach would change.